Safety Protocols


Safety Protocols

As the world adjusts to new travel norms and expectations, our hotels and their teams are working exceptionally hard to manage those impacts and enhancing the guest experience with a primary focus on their health and well being.

IHG previously launched a cleaning protocol that included deep cleaning with hospital-grade disinfectants in guest rooms and public spaces, which put our hotels ahead of the curve. To expand and further strengthen those standards, IHG has been working with Ecolab, Diversey and the Cleveland Clinic to provide higher-impact and more efficient cleanliness solutions that keep our guests and hotel colleagues safe.

Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in, then we promise to make it right.

We’re enhancing your travel experience by redefining cleanliness.

Please note: As of July 27, face coverings are required in all indoor public spaces at our hotels. Additionally, in line with local legislation and current health authority guidance, some hotels are operating with modified or reduced services (e.g. reduction in restaurant and bar service, alternative guest room furnishings and/or amenities). These changes are temporary and we look to return to normal amenity and service levels as soon as possible.

Groups and meetings: We will work with you and the needs of your group on a case by case basis, including moving event dates to another time, in line with terms and conditions of that booking. The IHG Way of Clean experience includes deep and more frequent cleaning of meeting and event spaces, access to ample hand sanitizer stations, socially distanced seating and meeting room layout, guidance on management of guest flow, single-serve and pre-packaged meal options. We invite you to also check out IHG Meet with Confidence.

Please contact the hotel your event booking was made at to discuss further.

« Go Back